IM Reference

I think that IM reference is really neat. It’s great for people who may already be online who have reference questions. I think that IM and reference is a good mix because the Internet is a place where you have access to information, and a reference librarian provides information. So it’s only right to combine the two and have the library provide IM reference.

This is good for someone who may be looking for something and may not be able to find any information, or for someone who is not sure if the information they have is accurate. With just one IM, a reference librarian can help customers find information, and even give them additional resources that they otherwise would not have found.